FriedbergDirect by Ava strives to provide our customers with an unrivalled trading experience, ensuring that all customers are treated fairly.

In the event that you are dissatisfied with the service provided to you, you can contact Customer Support.

Our Customer support representatives will be happy to assist you and will try to resolve the issue as soon as possible.

If you feel that your dispute has not been resolved to your satisfaction and wish to make a formal complaint, please email: complaints@friedberg.ca.

To help us resolve your complaint as quickly as possible, please provide the following details:

• Your full name
• Account number
• Describe your complaint clearly
• Copies of any relevant documents
• A daytime telephone number where we can contact you

We will ensure your application is thoroughly investigated and that you receive a fair outcome.