Login Register Now

FAQ & Help Centre

Help Center
General Information

General Information

Customer Services

What time zone are the servers based on?
How can I contact Friedberg Direct?
What should I do if I have a complaint?

Getting Started

How do I open an account with FriedbergDirect by Ava?
Where can I find quick answers on your website?
How can I get educated on Trading?
Is there a demo account option?
What instruments can I trade with Freidberg Direct?
I have a trading query. Who should I contact?

Discover our new account promotions! Register Now Demo Account

High Risk Investment Warning: Trading Forex/CFD & Options on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to trade any such leveraged products you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with trading on margin, and seek advice from an independent financial advisor if you have any doubts. Please read our full (risk warning).
Friedberg Direct is a division of Friedberg Mercantile Group Ltd., a member of the Investment Industry Regulatory Organization of Canada (IIROC), the Canadian Investor Protection Fund (CIPF), and most Canadian Exchanges. Friedberg Mercantile Group Ltd. is headquartered at 181 Bay St., Suite 250, Toronto, ON M5J 2T3, Canada.
Accounts are opened with and are held by Friedberg Direct which clears trades through a subsidiary within the AvaTrade group of companies (collectively, the "AvaTrade Group"). Customers of Friedberg Direct may, in part, be serviced through subsidiaries within the AvaTrade Group. The AvaTrade Group does not own or control any part of Friedberg Direct and is headquartered at Five Lamps Place, Amiens Street, Dublin 1, Ireland
* The trading desk opens on Sundays between 5:00 PM ET and 5:15 PM ET. The trading desk closes on Fridays at 4:55 PM ET. Please note that orders placed prior may be filled until 5:00 p.m. ET and that traders placing trades between 4:55 p.m. and 5:00 p.m. may be unable to cancel orders pending execution .
§ Friedberg Direct’s liquidity providers include global banks, financial institutions, prime brokers and other market makers

Regulatory Documents:
* How IIROC Protects Investors
* IIROC Complaints Brochure
* CIPF Brochure
* CIPF Coverage Policy
* IIROC Brochure: How Can I get My Money Back

Réalisé par Zendesk