If you encounter an error message when trying to add a new account from your client portal, this may be related to your password.

This can happen after you log in, go to the accounts section, and click on “add account,” where an error message appears instead of completing the request.

In most cases, this happens if your password has not been changed in the last five months or does not meet the current security requirements.

To resolve this, please update your password.

Log in to your client portal, go to your account or security settings, and select the option to change your password. Make sure your new password meets the latest security criteria.

Once your password has been updated, you should be able to create a new account without any issues.

If the problem continues after updating your password, please contact support for further assistance.