In order to improve our customers’ experience and expedite the accounts verification process, clients can now see their account status and if their documents have been approved or rejected, and why.
The account Verification Status shows in the Upload Documents Tab (on the left side of your My Account page). Once you open that tab, you will see on the top of the page:
- If your account has been verified: (screen shot) Your Account is Verified.
- If your account has not been verified: (screen shot) Your Account is Not Verified.
After you upload the documents into your account, the document verification team will review the document within 1 business day. Once done, the status will change:
- If the document is approved, it will show a green check mark next to it:
- If the Document has been rejected, the status will change to Rejected and below it, will specify what needs to be uploaded instead or corrected in the uploaded document.
Please Note: under the strict regulatory requirement to which AvaTrade is obligated, accounts that are not verified within 14 days of their first deposit are subject to being blocked.